News for 'Customer Focus Services'

Why ServiceNow Sees India As A Major Growth Engine

Why ServiceNow Sees India As A Major Growth Engine

Rediff.com5 days ago

ServiceNow, a leading AI platform for business transformation, is highly optimistic about its growth prospects in the Indian market, according to President and Chief Product Officer Amit Zavery.

Paytm Turns Profitable, Focuses On AI Integration

Paytm Turns Profitable, Focuses On AI Integration

Rediff.com4 days ago

Fintech giant Paytm reports a consolidated profit of Rs 183 crore in Q4 FY26, marking a significant turnaround driven by its core payments business, growth in loans, and consumer-side profitability. The company is also prioritising investments in AI and has ruled out applying for an NBFC licence.

Increasing the number of policy sales will be a key focus area for SBI Life

Increasing the number of policy sales will be a key focus area for SBI Life

Rediff.com5 days ago

"Policy sales will be one of the focus areas for the company because looking at the large insurance gap, large number of people being uncovered. The only right way to go is to increase the number of policies," said Amit Jhingran, MD & CEO, SBI Life Insurance.

Cognizant Research: Companies Prioritise Custom AI Solutions for Enterprise Value

Cognizant Research: Companies Prioritise Custom AI Solutions for Enterprise Value

Rediff.com11 Mar 2026

Cognizant's research reveals that companies seeking AI adoption favour IT services firms offering custom, full-stack AI solutions, prioritising flexibility and expertise over cost and speed.

VinFast targets 75 dealerships by 2026, expands EV ecosystem in India

VinFast targets 75 dealerships by 2026, expands EV ecosystem in India

Rediff.com30 Mar 2026

Vietnamese automobile major VinFast is rapidly expanding its retail network in India, aiming for 75 dealerships across 60 cities by the end of 2026, while also building a comprehensive EV ecosystem.

Bharat Taxi Surpasses 2 Million Users, Focuses on Driver Welfare

Bharat Taxi Surpasses 2 Million Users, Focuses on Driver Welfare

Rediff.com17 Mar 2026

Cooperation Minister Amit Shah announces Bharat Taxi, a cooperative-led ride-hailing platform, has reached 2.13 million users and 231,000 drivers. The platform operates on a zero-commission model, prioritising driver welfare and expansion into Tier 2 and 3 cities.

How Krutrim Became India's First AI Unicorn

How Krutrim Became India's First AI Unicorn

Rediff.com6 days ago

Krutrim, India's first AI unicorn, has successfully repositioned itself as a focused domestic AI Cloud Services provider, reporting its first annual net profit in FY26.

Is The Tata Legacy Losing Its Shine?

Is The Tata Legacy Losing Its Shine?

Rediff.com27 Apr 2026

Three disappointing experiences with Tata companies made me question whether the group's historic values of customer focus and accountability are slowly fading, notes Dr N Ravichandran.

Qlik and ServiceNow Join Forces to Integrate Data Analytics and AI into Enterprise Workflows

Qlik and ServiceNow Join Forces to Integrate Data Analytics and AI into Enterprise Workflows

Rediff.com14 Apr 2026

Qlik and ServiceNow have announced a partnership to integrate data analytics and AI into enterprise workflows, enabling faster and more informed decision-making.

How SIS Plans To Achieve Rs 20,000 Crore Revenue Target

How SIS Plans To Achieve Rs 20,000 Crore Revenue Target

Rediff.com3 May 2026

SIS Ltd, a security and facility management services provider, aims to cross Rs 20,000 crore in revenue by FY27, driven by strong double-digit growth, expansion of its service network, and a simplified regulatory framework under new labour codes, said its Group Managing Director Rituraj Sinha.

Banks Advised To Use RBI's AI Tool To Combat Cyber Fraud

Banks Advised To Use RBI's AI Tool To Combat Cyber Fraud

Rediff.com30 Apr 2026

Financial Services Secretary M Nagaraju has urged banks to adopt the MuleHunter AI tool developed by RBI to identify and prevent mule accounts used in cyber financial frauds. The meeting also discussed 'Operation Octopus' by Hyderabad Police and emphasised coordinated efforts and intelligence sharing.

RBI Unveils 'Payments Vision 2028' with Focus on Digital Security and Innovation

RBI Unveils 'Payments Vision 2028' with Focus on Digital Security and Innovation

Rediff.com27 Mar 2026

The Reserve Bank of India (RBI) has introduced its 'Payments Vision 2028' document, outlining initiatives to enhance digital payment security, introduce electronic cheques, and expand regulatory oversight to include e-commerce entities.

RBI Simplifies E-Mandate Rules For Reissued Cards

RBI Simplifies E-Mandate Rules For Reissued Cards

Rediff.com21 Apr 2026

The Reserve Bank of India has updated its e-mandate framework, allowing card issuers to map existing mandates to reissued cards and clarifying rules around transaction limits and customer grievance redressal.

Chandrasekaran addresses Air India staff, stresses transformation & safety

Chandrasekaran addresses Air India staff, stresses transformation & safety

Rediff.com11 Apr 2026

Tata Sons Chairman N Chandrasekaran addressed Air India employees, acknowledging the airline's challenging phase while reaffirming the Tata Group's commitment to its long-term transformation, focusing on service quality, safety, and operational improvements.

'We are targeting a combined ratio of around 107% in FY27,': SBI General CEO

'We are targeting a combined ratio of around 107% in FY27,': SBI General CEO

Rediff.com7 days ago

SBI General Insurance aims to achieve a 10 per cent market share among private and standalone health insurers within approximately five years, up from its current 7.17 per cent, said Naveen Chandra Jha, managing director and chief executive officer, SBI General Insurance.

TCS announces annual salary hikes, prioritises AI skills

TCS announces annual salary hikes, prioritises AI skills

Rediff.com10 Apr 2026

Tata Consultancy Services (TCS) has announced annual salary hikes effective April 1, with top performers receiving double-digit increases, while also renewing its multi-year strategic partnership with UK retailer Marks & Spencer (M&S) to support its omnichannel and data-driven transformation with AI.

Automation nudges banks towards leaner workforce

Automation nudges banks towards leaner workforce

Rediff.com28 Apr 2026

Major Indian banks, including Axis Bank, HDFC Bank, and RBL Bank, have reported a decline in employee headcount in FY26, attributing the reductions to significant investments in technology and automation yielding productivity gains across operations.

When Will Jio Credit Reach AUM Level Of Rs 1 Trillion?

When Will Jio Credit Reach AUM Level Of Rs 1 Trillion?

Rediff.com29 Apr 2026

'We are staying away from making forward-looking statements on when we will reach 1 trillion, etc. But growth will be rapid; it's only a matter of time.'

Indian Banks Discuss AI Security Risks After Global Concerns

Indian Banks Discuss AI Security Risks After Global Concerns

Rediff.com23 Apr 2026

Finance Minister Nirmala Sitharaman met with bank heads to discuss the risks associated with Artificial Intelligence (AI) following global concerns about Anthropic's Mythos model and its potential threat to financial systems' data security.

KV Kamath Emphasises AI Application and Education Reform for India's Future

KV Kamath Emphasises AI Application and Education Reform for India's Future

Rediff.com9 Apr 2026

Veteran banker K V Kamath stresses the importance of reskilling and education reforms to leverage artificial intelligence (AI) in India, advocating for practical applications over expensive foundational models.

Renault Launches New Duster: Features, Price and Performance

Renault Launches New Duster: Features, Price and Performance

Rediff.com24 Mar 2026

Renault India has launched the all-new Renault Duster, featuring a turbo petrol engine and advanced features, with dispatches underway nationwide.

TCS made 25,000 fresher offers for FY27; future hiring depends on demand

TCS made 25,000 fresher offers for FY27; future hiring depends on demand

Rediff.com12 Apr 2026

Tata Consultancy Services (TCS) has extended 25,000 offers to freshers for the current fiscal year (FY27), with future hiring decisions contingent on the demand scenario, according to CEO K Krithivasan.

Apple Names John Ternus As New CEO To Succeed Tim Cook

Apple Names John Ternus As New CEO To Succeed Tim Cook

Rediff.com21 Apr 2026

Apple has announced that John Ternus will succeed Tim Cook as CEO in 2026. Ternus, the current senior vice president of Hardware Engineering, will take over as Cook transitions to executive chairman of the board. This change marks the end of Cook's long tenure and the beginning of a new chapter for Apple.

Indian Carmakers Kick Off FY27 with Robust 27% Sales Surge in April

Indian Carmakers Kick Off FY27 with Robust 27% Sales Surge in April

Rediff.com1 May 2026

Indian carmakers experienced a robust start to the new fiscal year, with an estimated 4.5 lakh passenger vehicles sold in April, marking a 27 per cent increase year-on-year, attributed to factors like GST 2.0, repo rate cuts, and income tax benefits.

Delhi University Conference Examines AI's Role in Shaping Future Management Practices

Delhi University Conference Examines AI's Role in Shaping Future Management Practices

Rediff.com9 Apr 2026

Delhi University's Sri Guru Gobind Singh College of Commerce hosted an international conference focusing on the transformative role of AI in management, featuring discussions on ethical considerations, customised education, and cross-domain relevance.

Rich Indians Are Spending More Money On...

Rich Indians Are Spending More Money On...

Rediff.com28 Apr 2026

Travel is now the dominant spending category for India's affluent consumers, who are prioritising experiences and luxury goods over retail buying, according to a new report.

Silver lining to India's ageing truck fleet

Silver lining to India's ageing truck fleet

Rediff.com14 Apr 2026

India's rapidly ageing truck fleet, with 42% of vehicles over 12 years old, is set to trigger a replacement-driven growth of 3-5% annually over the next five years.

Wipro Q4 profit falls 1.8% to Rs 3,502 crore

Wipro Q4 profit falls 1.8% to Rs 3,502 crore

Rediff.com16 Apr 2026

IT major Wipro reported a consolidated net profit of Rs 3,501.8 crore for March quarter FY26, a 1.89 per cent decrease from the previous year, amidst a challenging macroeconomic environment. The company also announced a mega Rs 15,000 crore share repurchase programme.

Kerala Offers Congress Golden Chance; Will It Deliver?

Kerala Offers Congress Golden Chance; Will It Deliver?

Rediff.com3 days ago

Kerala's voters are sophisticated, educated, and unforgiving. They have once again made it clear that no government is entitled to remain in power. The Congress would do well to remember this, points out Ramesh Menon.

RBI UPI Delay Plan Gets Banker Backing

RBI UPI Delay Plan Gets Banker Backing

Rediff.com21 Apr 2026

'It is a tradeoff between convenience and fraud prevention.'

RBI introduces new business correspondent norms to expand banking access

RBI introduces new business correspondent norms to expand banking access

Rediff.com7 Apr 2026

The Reserve Bank of India (RBI) has unveiled draft norms for branch authorisation and business correspondents (BCs), introducing a two-tiered classification for BCs and redefining 'banking outlets' to include BC-Banking Outlets (BC-BOs), aiming to expand formal banking presence, particularly in rural areas.

Tata Power and Salesforce Collaborate to Boost Renewable Energy Growth

Tata Power and Salesforce Collaborate to Boost Renewable Energy Growth

Rediff.com6 Mar 2026

Tata Power has partnered with Salesforce to digitally transform its rooftop solar, EV charging, and smart home solutions businesses, aiming to enhance customer engagement and operational efficiency.

Bajaj Finserv targets a 22% profit CAGR, double customers in 5 years

Bajaj Finserv targets a 22% profit CAGR, double customers in 5 years

Rediff.com8 Dec 2025

Bajaj Finserv - the holding company of Bajaj group's financial services business - has laid out plans for the next five years. During this period, it is eyeing 18-22 per cent compound annual growth rate (CAGR) in net profit at Rs 21,000-24,000 crore on a consolidated basis.

Nirmala Sitharaman: 'Focus Of Budget Was To Keep Stable Growth Going'

Nirmala Sitharaman: 'Focus Of Budget Was To Keep Stable Growth Going'

Rediff.com6 Feb 2026

'We kept this Budget on a larger plank, rather than on one incident, however serious.'

Compensation: What Digital Fraud Victims Must Know

Compensation: What Digital Fraud Victims Must Know

Rediff.com23 Mar 2026

Customers will qualify for compensation even if they mistakenly share the OTP.

Ola Electric's mkt share at 9.3% in Dec

Ola Electric's mkt share at 9.3% in Dec

Rediff.com3 Jan 2026

Driven by improved customer experience, Ola Electric is witnessing "clear outcomes" in market share from its focused service transformation programme, the company said, as it registered 9,020 units in December, lifting its month-on-month share to 9.3 per cent from 7.2 per cent in November.

Ola Electric's mkt share at 9.3% in Dec

Ola Electric's mkt share at 9.3% in Dec

Rediff.com2 Jan 2026

Driven by improved customer experience, Ola Electric is witnessing "clear outcomes" in market share from its focused service transformation programme, the company said, as it registered 9,020 units in December, lifting its month-on-month share to 9.3 per cent from 7.2 per cent in November.

Can AI Improve Customer Service At PSBs?

Can AI Improve Customer Service At PSBs?

Rediff.com20 May 2025

'AI analyses body language, etiquette, and communication skills, providing an in-depth performance matrix and a ranking system to help employees identify areas of improvement.'

HDFC Bank CEO: 'We Requested Chakraborty To Spell Out The Issues'

HDFC Bank CEO: 'We Requested Chakraborty To Spell Out The Issues'

Rediff.com30 Mar 2026

'When there is such an elaborate and a strong process, one would have expected anyone to either place the issues so that they can be addressed or go to the regulator and probably tell them rather than creating a kind of uncertainty for the stakeholders.

HUL tops sustainability rankings as India Inc deepens ESG focus

HUL tops sustainability rankings as India Inc deepens ESG focus

Rediff.com19 Feb 2026

Hindustan Unilever (HUL) has topped the Perpetual Capital Hurun India Impact 50 - 2026 list with 53.9 points (on the scale of 0-100), reflecting a strong performance across key sustainable development goals (SDGs), including climate, water, circularity, gender and biodiversity.